FAQ

 

GENERAL
Paint by Numbers is a great way to relax and show off your creative side! Not only is it relaxing, but it’s a great way to relieve stress and reduce anxiety while creating something beautiful. Paint by Numbers is therapeutic, and you’ll feel accomplished immediately after finishing a piece. You won’t be able to take your eyes off your finished work of art and you’ll likely want to start on another right away!

ABOUT PALITTE
We are lovers of art and believe there is an artist in everyone. We are always looking for new artists and talent to support. All of our paint by numbers images are licensed by us so you won’t find these images anywhere else. Not only do we support artists and their original works of art, we are also true believers in the power of art whether that is helping to reduce anxiety or stress. We aim to provide top quality products so you can create top quality masterpieces you can cherish for a lifetime. Don’t believe us? Try one of our paint by numbers kits or create your own today and see for yourself or get your money back!

PRODUCTS & WHAT'S INCLUDED

  • High-quality canvas made of a linen-cotton blend
  • Pre-numbered acrylic-based paint that is non-toxic and safe for kids and for use during pregnancy. Our paints do not require mixing
  • 3 paint brushes (one in each size: small medium and large)
  • Hanging kit of 2x screws and 2x hooks
  • Colored reference photo
  • Black and white print reference photo
  • Directions guide
  • Plastic container with lid for paint pots

    GUIDE TO CUSTOM KITS

    • You can create a custom kit using any photo! Such as a wedding photo, a family portrait, a pet portrait, an iPhone photo, a landscape, your favorite album cover art, and the list goes on! Your custom kit will be a converted rendition of the original photo but not 100% identical.
    • Steps:
      • Select your size / frame option and the number of colors you want for your custom kit. If your photo has lots of details, we suggest choosing 36 colors
      • Upload your photo
    • Tips for uploading photos:
      • The photo must be clear with high resolution. We recommend 1000x10000 pixels or higher
      • A single color background will highlight the main subject of your photo. Blurry details are discouraged
      • If your photo is a portrait, make sure the faces are closer to the camera
      • Make sure the photo has good lighting
      • No intense background light
      • No shadows on the skin
      • No color filters
      • Your photo will be reviewed to make sure the photo quality is sufficient
      • After your photo is approved, we will start working on your custom kit
      • Extra tip: Pick the right size canvas. Square images work best on 16x16in or 20x20in. Rectangle images work best on 16x20in canvas

    LEARN ABOUT FEATURED ARTISTS

    SHIPPING

    • Normal delivery timeframe: up to 25 days worldwide
    • Custom kits shipping timeframe: up to 30 days worldwide
    • Shipping method: USPS in the US
    • Depending on the product, you may receive several shipping notifications with multiple tracking numbers

    RETURN POLICY

    • If you change your mind or if you are unsatisfied with the product, you can return your order within 14 days upon receiving your order. The package must be unused and in its original packaging. Please note that we do not refund orders if you entered an incorrect shipping info. To begin your return, please contact us at contact@palitte.com and provide your order number, full name, and email address. We will review your request and notify you with our approval or rejection of your refund.
    • For damaged orders, please contact us at contact@palitte.com and provide your order number, full name, email address and a photo of the damaged order
    • For orders with missing products, please reach out to us at contact@palitte.com and we will ship your missing items to you once we review your request.
    • Custom kits are not eligible for a refund
    • Gift cards are not eligible for a refund
    • You will be responsible for shipping costs for returning your item. Shipping fees are non-refundable and the cost of returning your item will be deducted from your refund.

    SECURITY & PAYMENTS

    • Accepted Forms of Payment: PayPal, Visa, Mastercard and American Express
    • You can trust your data will be secured with our SSL encryption for all transactions